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FREQUENTLY ASKED QUESTIONS

Can I make phone calls?

Youth are given the opportunity to call twice a week to family members on their approved list. Case Managers will call to provide updates to parents/guardians and probation officers.

Can I have visitors?

Visitation is allowed on Sundays for up to three hours. All family members must be on the approved list. All visitors will have to produce an ID, cannot bring clients food and will have to lock up all belongings.

Where will I be going to school?

Classes are held at Woodland Hills Academy (Need this to link to the Education page) and taught by Duluth ISD 709 certified teachers. Students are bussed to and from the academy. Coursework is tailored to individual need and achievement level.

What makes Woodland Hills different?

We see ourselves as a treatment facility not a correctional facility. All clients will work with therapists who are trained in Trauma Informed Care. Youth will learn how to deal with problems that they face.

What does my daily schedule look like?

Info needed here

Will I have a roommate?

Most clients share a room with a team member. (How are roommates determined?) All rooms have a bed, desk, dresser and closet.

Is substance abuse treatment available?

With our partnership with the Center for Alcohol and Drug Treatment, youth will have access to multi-dimensional Rule 25 chemical dependency assessments and outpatient substance dependence treatment.

What is a husbandry program?

Husbandry is the care of gardens and animals. Youth will learn the importance of care, respect and responsibility by caring for the animals and gardens. Youth also have the opportunity to participate in 4-H.

Is there access to social media?

No, youth are not allowed to access social media. Access to the internet to for school projects is permitted at the school.

What can I bring with?

Youth need to pack personal hygiene items, clothing—including winter wear. No cell phones, no gang related or vulgar clothing, no weapons, or drugs. It is recommend to not bring anything of value-expensive jewelry, clothing, shoes etc. Woodland Hills will not replace lost or stolen items.

What’s the food like?

Youth are served three healthy meals per day, along with snacks.

What do youth do for fun?

There are a lot of opportunities for our youth to participate in events on and off campus. There are league recreational teams such as flag football and basketball. There are book clubs, opportunity to learn how to knit and quilt, and activities around the seasons and holidays. Off campus events might include camping, fishing, cross country skiing or hiking.

What is the average length of stay?

It varies among programs. Our youth referred to the Woodland Hills Residential program typically are here for six-to-nine months. We also offer a Community Transition Program (link to CTP program) for 16-18 year old males (or up to age 20 if designated Extended Juvenile Jurisdiction) who are motivated toward independent living and willing to establish and accommodate case plan goals. Typical stay is six-to-12 months.


Parent Specific Questions


How do you ensure that staff taking care of my child are “safe” adults?

All employees are required to pass a comprehensive background check and are complete on-going training to ensure safety of the clients. Our therapists are trained on trauma informed care and staff continuously complete training on evidence best practices. In 2017 staff will begin to implement the Carey Guides

How do you determine what group my child will go to? 


It depends on age, sex and maturity level, along with the current size of the groups and the level of crime.

What is the difference between Cambia Hills and Woodland Hills Residential Program?

Cambia Hills is our intensive mental health program that offers behavior stabilization, skill development, and therapeutic services available to boys and girls ages 12 to 17. The program accepts private referrals and will consider youth under court or social service supervision. Woodland Hills Juvenile Justice Residential Program is for adjudicated and social service placed youth in need of services to address behavioral, emotional, chemical and mental health needs. The program is for males and females ages 12-17 — up through age 20 if under Extended Juvenile Jurisdiction (EJJ) and an IQ of 80.

How do I make a referral?

Please complete the referral form (link to referral form). What if I don’t know what program to refer to? Please contact our admissions office and they will help you determine what program will be the best fit for your child.

What Woodland Hills is not:

We are not shelter care or crisis placement. We are not a diagnostic assessment center or a 30-day evaluation center or an acute psychiatric care facility. We are not a detention center or a secure facility.





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